Privacy Policy

Privacy Policy

Last updated: June 2024

Trendy Women Collection ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store or place an order, we may collect the following personal information:

  • Contact information: Name, email address, phone number
  • Shipping information: Delivery address
  • Payment information: Processed securely through Shopify Payments — we do not store your full card details
  • Order information: Products purchased, order history
  • Device & browsing data: IP address, browser type, pages visited (via cookies)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send order confirmations and shipping updates
  • Respond to customer enquiries and support requests
  • Send marketing emails (only if you have opted in — you may unsubscribe at any time)
  • Improve our website and customer experience
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

  • Shopify — our e-commerce platform
  • Shipping carriers — to deliver your order
  • Payment processors — to process your payment securely
  • Email marketing platforms — if you have subscribed to our newsletter

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser. Please note that disabling cookies may affect the functionality of our website.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.

6. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time

To exercise any of these rights, contact us at hello@trendywomencollection.com.au.

7. Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses SSL encryption and our payment processing is handled by Shopify's PCI-compliant systems.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

9. Contact Us